Government of India · Department of Administrative Reforms & Public Grievances Helpline: 1800-11-0000 (Toll Free)
CG Citizen Grievance Redressal Portal Register · Track · Resolve
NOTICE Portal maintenance window: Sundays 2:00 AM – 4:00 AM. Grievances can still be viewed; new submissions resume after maintenance.
A single window for civic complaints

Raise a grievance with your local department, and follow it through to resolution.

Water supply, roads, sanitation, electricity and more — submit a complaint in a few minutes, receive a grievance ID, and track every update from your dashboard.

Register a Grievance Track an Existing Grievance
Portal activity this quarter
8
Departments onboarded
7 days
Standard SLA window
24x7
Online submission
Auto
Routing on submission

How a grievance moves through the portal

From the moment you submit a complaint to the moment it's closed, every step is visible to you.

  • 01

    Submit

    Describe the issue, choose a department and category, and attach a photo if it helps.

  • 02

    Route

    Your grievance is assigned a tracking ID and sent to the right department automatically.

  • 03

    Act

    An officer accepts, requests more information, transfers, or resolves the grievance.

  • 04

    Confirm

    You're notified at every stage and asked to confirm the resolution once it's complete.

Departments handling grievances on this portal

Each complaint is routed to the department responsible for it.

Water Supply

Leakage, contamination, supply interruptions.

Electricity

Outages, billing errors, faulty connections.

Roads & Infrastructure

Potholes, streetlights, drainage, footpaths.

Sanitation & Waste

Garbage collection, public toilets, cleanliness.

Public Health

Hospitals, clinics, vaccination camps.

Municipal Administration

Licenses, certificates, local governance.

From the field

A quarter of steady, on-ground work behind the numbers on this portal — outreach camps, repair drives, and public hearings held across the districts.

1
Ward sanitation drive
Swachh Bharat Mission

Sanitation teams cleared over 40 wards this quarter under the Swachh Bharat Mission — a steady, unglamorous effort that keeps neighbourhoods healthier for everyone living there.

2
Water supply repair camp
Jal Jeevan Mission

Rapid-response repair camps under the Jal Jeevan Mission restored supply to affected wards within days of a grievance being filed — the kind of turnaround the portal is built to support.

3
Public grievance hearing
Open to every citizen

Monthly open hearings give citizens a direct line to department officers for grievances that need a face-to-face conversation, not just a status update online.

4
Road infrastructure works
PMGSY-linked repairs

Pothole and drainage repairs flagged through this portal are batched into the department's PMGSY-linked road works, turning individual complaints into lasting infrastructure fixes.

Placeholder frames — replace with official department photographs before launch. Hover or focus a frame to preview its caption.